FREE SHIPPING OVER $75 | $15 EXPRESS WORLDWIDE

FAQs

How long does delivery take?

For Standard shipping, we ship via the Australia Post regular service with full tracking. For Express shipping, we ship via the Australia Post express service with full tracking. 

Express orders are despatched same business day* for orders placed before midday. All standard orders are despatched within 2 business days*. Orders are despatched from our warehouse in Hawthorn East (3123), Victoria. For an estimate on delivery time from Australia Post please visit the following postage calculator and type in 3123 in the "From" postcode field, and your postcode in the "To" postcode field.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

*Please note our warehouse is based in Victoria, Australia and we do not dispatch orders on Victorian or national public holidays.

When will I receive my order?

You can use the Australia Post tracking sent to you by email to check the location of your parcel. Please allow up to 10 business days for delivery within Australia. For information on overseas deliveries please email us at info@bfreeaustralia.com

I have already submitted my order. Is it too late to change it?

If you have submitted your order there is no guarantee that we will be able to change it if it has already been posted. However, we will try our best to accommodate your requests if you immediately contact us at orders@bfreeaustralia.com or call us on 1800 341 881.

I have received my item but have changed my mind. Can I get a refund or exchange?

For change of mind we can offer you to return the product for a refund or exchange. Please see our returns policy for full details.

I have received my item and it is damaged. What do I do?

If you your order has been damaged, please contact us as soon as posisble on 03 9972 8261. If warranted, we will refund you up to the purchase price of the damaged goods. We may ask for the return of the goods before the refund is approved.

 

The padded cups in my bra are creased or wrinkled. What do I do?

If the padded cups in your bra are creased, do not worry. This can usually be fixed quite easily. Simply fill a bowl with very hot water (almost boiling) and dip the padded cup in the water. After about 30 seconds to 1 minute the wrinkles and creases in the cup should release. You can use your fingers to smooth out the cup further while it is still hot. Please be careful not to burn yourself, or use water that is too hot as this may cause damage to the cup. Let the cups air dry completely before you re-insert them in the bra.

To care for your cups we recommend hand washing them separately. 

 

What are the washing instructions for my garments?

For all garments we recommend that you wash before wear. You may wash B Free seamless and wireless garments on a warm wash setting in your machine. Line dry. 

If your item has lace on it please ensure that you place it in a delicates bag before washing.

For any bras with padded cups we recommend that you remove the pads and hand wash separately. 

Stick on bras must be hand washed with mild soap and left to air dry completely. Once dry please cover the adhesive side with the clear plastic that they originally came in to prevent dust.

Can I order online and pick up in store?

You are more than welcome to pick up your order from our design studio/showroom in Hawthorn East, Victoria. Please note that this is the only location available in Australia for in-store pickup. Our opening hours are Monday to Friday 9am-5pm.

B Free Intimate Apparel Design Studio/Showroom: 421 Riversdale Road, Hawthorn East, VIC 3123

To place your order online with free shipping charges use the following voucher code at checkout: PICKUPINSTORE