Shipping and Delivery Policy
All orders with standard shipping will be despatched from our warehouse within 1-2 business days. For express deliveries, orders must be placed by midday 12pm to be despatched on the same business day.
Orders are despatched from our warehouse in Hawthorn East (3123), Victoria, Australia. Please note that we do not despatch orders on Victorian or national public holidays.
For an estimated delivery time from Australia Post please visit the following postage calculator and type in 3123 (Hawthorn East) in the "From" postcode field, and your postcode in the "To" postcode field.
Once you have placed your order, you can use the Australia Post tracking sent to you by email to check the location of your parcel. Please allow up to 10 business days for delivery within Australia.
Please see options at checkout for all delivery charges. The following options are available:
- Standard Domestic Shipping in Australia
- Express Shipping in Australia
- Express Shipping to New Zealand
- International Shipping (outside of Australia) including tracking
Duties, Taxes and/or regulatory fees:
The customer is liable for any duties, taxes and/or regulatory fees levied on the shipments by the destination country regulatory authorities. For more information on whether any fees or duties will be imposed on your purchase, please contact your local customs office.
Carrier Brokerage fees:
The customer is liable for any additional brokerage fee for orders arriving from outside your country. These charges, if applicable, are assessed upon the delivery of your postal carrier and must be paid by the order recipient. For more information on carrier brokerage fees, please contact your local postal carrier.
Changes: To change a submitted order, call us on 03 9972 8261 or email us on: firstname.lastname@example.org.