Shipping and Delivery Policy
All orders with standard shipping will be despatched from our warehouse within 1-3 business days. For express deliveries, orders are despatched same business day if they are placed by 1pm Melbourne time (AEST or AEDT if applicable).
Orders are despatched from our warehouse in Moorabbin (3189), Victoria, Australia. Please note that we do not despatch orders on Victorian or national public holidays.
For an estimated delivery time from Australia Post please visit the following postage calculator and type in 3189 (Moorabbin) in the "From" postcode field, and your postcode in the "To" postcode field. Please allow extra time for delivery in addition to the estimated time frame given by the Australia Post calculator due to potential delays.
Once you have placed your order, you can use the Australia Post tracking sent to you by email to check the location of your parcel.
Please note that due to flooding, delivery services are experiencing delays in some parts of WA, NT, Far North QLD and NSW. Parcels will be delivered as soon as possible but please allow an extra 5+ business days to affected areas. We appreciate your patience and understanding.
International deliveries are expected to experience delays.
If there have been significant delays and you still have not received your parcel, please call Australia Post on 13 76 78 and quote the tracking number emailed to you. If you have any further concerns you can contact B Free Australia at firstname.lastname@example.org . Our customer service team will always do our best to help you track down your parcel.
Please see options at checkout for all delivery charges. The following options are available:
- Free Standard Shipping in Australia for orders over $99. Use of discount code may void free shipping unless total order payment is over $99.
- Free Express Shipping in Australia for orders over $189. Use of discount code may void free shipping unless total order payment is over $189.
- $10 Standard Domestic Shipping in Australia for orders under $99
- $15 Express Shipping in Australia for orders under $189
- Same Business Day Delivery* in Melbourne (for eligible addresses)
- International Shipping (outside of Australia) including tracking
In case of return, shipping fees are not refundable.
All standard and express shipping orders within Australia are delivered by Australia Post. If nobody is at the address to receive the delivery, the parcel will be left in a safe place. If there is no safe place available, a notification card will be left and the parcel will be taken to a nearby Post Office. Please use the tracking number provided by email to follow the status of your delivery.
*Same Business Day Delivery in Melbourne
B Free Australia is thrilled to introduce our new collaboration with Go People, enabling us to offer customers swift same day courier delivery services. This exclusive partnership allows us to cater to addresses located within a 50km radius of our warehouse in Moorabbin, Victoria. It's as easy as adding your desired items to your cart, entering your details, including your address, at checkout, and reviewing the available shipping rates to determine your eligibility and view the applicable rate. Note that this service is available for same business day delivery for orders placed before 11:30am to eligible addresses in Melbourne. We are committed to providing a seamless shopping experience, and this exciting addition to our Shipping offers ensures that our customers receive their orders promptly.
Duties, Taxes and/or regulatory fees:
The customer is liable for any duties, taxes and/or regulatory fees levied on the shipments by the destination country regulatory authorities. For more information on whether any fees or duties will be imposed on your purchase, please contact your local customs office.
Carrier Brokerage fees:
The customer is liable for any additional brokerage fee for orders arriving from outside your country. These charges, if applicable, are assessed upon the delivery of your postal carrier and must be paid by the order recipient. For more information on carrier brokerage fees, please contact your local postal carrier.
Changes: To change a submitted order, call us on 03 9553 0188 or email us at email@example.com.