If you are not completely satisfied with your purchase you may return it for an exchange/store credit within 45 days, or a refund to the original payment method within 21 days of placing your order.* All items must be returned in new condition, not worn or washed, with tags attached.
Due to hygiene purposes we cannot accept returns of protective masks, beeswax wraps, re-usable pads, stick on bras, nipple covers, adhesive butt/hip pads or stick on thongs unless they are faulty. Clearance items are also not returnable.
For all underwear products we recommend trying the garment on (with tags still attached) over your own underwear to check the fit. If you are satisfied you can remove the tags and we recommend washing before wearing.
*Please note that you must lodge your return in the Return Portal within the listed time lines. All parcels must be posted within 2 weeks of lodging your return online.
If you wish to support our small business and the Australian economy in this difficult time, the selection of a store credit would be very much appreciated. You are also welcome to convert this into a gift voucher if you wish to give the gift of comfort to someone you care for.
Have a fitting question or need some advice?
As women with unique body shapes and sizes we understand that online shopping can be tricky. We have a dedicated team of fitting professionals and lingerie experts ready to help you find the perfect style, size and fit for you.
For fitting advice, call us on (03) 9882 0471. For all other enquiries please email email@example.com
- Go to the 'Return Portal' link: www.bfreeaustralia.com.au/a/returns
- After you have entered your details, you will receive your return number and a confirmation email that your return request has been submitted.
- Pack your return items carefully and include the packing slip inside the parcel.
- Send your return parcel to the following address (at your cost):
B Free Australia
3 Russell St
Our customer service team will contact you once we receive your parcel to complete the process.
Exchange/Store Credit Policy
We have a wide range of seamless underwear, bras, bodysuits, tops and slips, accessories, shapewear, hosiery, sportswear and more, and can provide personalised styling and fitting advice for any item from our website for a replacement. We are happy to assist you with selecting an exchange item.
If you are unable to find a suitable exchange option from our wide range of underwear and shapewear, we are happy to refund eligible items that are returned within 21 days of placing your order.
- $10 Return Fee will be deducted if the order received free shipping.
- Shipping fees are non-refundable.
- For orders paid by Afterpay or Zippay, a further 7% fee will be deducted.
All refunds are processed through the original payment method. Refunds may take up to 7 days to appear on your statement under the name of B Free Intimate Apparel Australia.
Return to Sender Policy
Please note that if the address entered when placing an order is incomplete or incorrect, the parcel may be marked as 'Return to Sender' by Australia Post. Return to Sender parcels come at a cost of $10 to the business which will be passed on to the customer. Please carefully ensure that your shipping address is correct when placing an order to avoid incurring a Return to Sender fee or further shipping costs. If you have already placed an order and the address is not correct, please contact us immediately on 03 9882 0471 and we will do our best to correct the shipping address if possible.
We strongly advise against returning a parcel by marking it as 'Return to Sender'. To return a parcel please follow the procedure outlined in the our returns policy and ensure that shipping for the return parcel is paid for. If we receive returns that have been marked as 'Return to Sender', a fee of $10 will be deducted from your return amount.
We strive to process orders as quickly as possible; so for cancellations please contact our customer service team as soon as possible. We recommend calling us on 03 9882 0471 during business hours for your request to be addressed immediately. Outside of business hours you may email us at firstname.lastname@example.org and we will do our best to accomodate your request. Please note that we cannot guarantee that your order will be cancelled before it has been processed by the warehouse.
Once your order has been packed or shipped by the warehouse, we are unable to make any further changes, and you will need to go through our regular returns process.
Please note that for AfterPay and ZipPay refunds and cancellations, there will be an extra 7% fee of the total order value due to the associated merchant fees.
Price Adjustment Policy
We are unable to offer price adjustments on any items purchased on the B Free Website. Once an item has been purchased, no price adjustment will be offered should the item be marked-down. Any discount codes must be applied to the order before completing payment as we are unable to refund the value of the discount code once the order is completed. We recommend signing up to our newsletter and liking our Facebook to ensure that you are always updated on our sales and special offers.
Gift Cards & Store Credit
Gift Cards, Store Credits, Exchange Credits and Discount Codes cannot be converted to cash. In the case of a return for items paid using store credit, they can only be refunded in the form of store credit.
For all orders, faults or errors must be detected prior to wash and wear to be returned. If any quality issues in the products arise after they have been worn, you may return the product to us for further inspection (at your cost). We will provide you with a quote to have the product inspected by an external Quality Assurance professional to identify if any issues that have arisen are due to a fault in the product.
If the investigation shows that the product is deemed faulty you will be reimbursed for your postage expense for returning the item, and offered a refund or replacement. If the issues in the product are found to be due to incorrect use, you will be required to cover the cost of the inspection and any additional postage expenses required to return the product to you.