B Free Intimate Apparel
100 DAYS EXCHANGE AND REFUND POLICY
B Free Intimate Apparel aims to provide our customers with an exceptional shopping experience. We understand that on rare occasions shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply contact us on the below details, and we will be happy to attend to your needs.
Call: 1800 341 881 or (03) 9972 8261 (Monday to Friday 9.00am - 5.00pm)
If for any reason you are not completely satisfied with your purchase, you may return and replace it within 100 days of receipt.*
We have a wide range of seamless underwear and bras, and you can select any item from our website for a replacement. We are happy to assist you in selecting the replacement item. For friendly and helpful advice, please contact us by email or phone.
Please note that any returned items must be in original packaging, (with tags/labels attached) and the original receipt. It should also be in original condition; not worn and/or washed for hygienic rules and laws.
*Please note that we cannot accept returns of stick on bras or nipple covers unless they are faulty.
Return Procedure (valid for all unworn items with tags attached, except for Stick On Bras which cannot be returned.)
1. Print the original order confirmation email you have received from us after completing the purchase. (If you do not have access to a printer, simply write a note with your full name as on your order, and preferably your order number).
2. Write a note to us stating why you would like to return the product.
3. Pack the items well and place the order confirmation and note inside.
4. Send the package to the following address (at your cost):
B Free Intimate Apparel
421 Riversdale Road
Our customer service team will contact you once we receive your parcel to complete the process.
Once we receive your return we will email you an exchange credit code to the value of your original order. This credit code can be put towards a new purchase of product. However, the credit cannot be used to put towards shipping which will need to be paid separately at checkout.
We will always do our best to act quick and make sure you are satisfied.
B Free Intimate Apparel is happy to refund your goods if you are not satisfied with your purchase, and you cannot find a suitable exchange option from our wide range of underwear and shapewear.
A refund will be approved provided the merchandise is in original condition, unworn and proof of purchase is shown. Please note that shipping fees are not refundable. For orders which received Free Shipping the purchase price of the goods will be refunded less a flat $10 restocking fee. All refunds are processed through the original payment method.
The refund will be approved and actioned once the returned merchandise is received by the B Free Intimate Apparel customer service team. Please read the above return procedures and follow the instructions on how to process a returned item.
Refunds may take up to 7 days to appear on your statement under the name of B Free Intimate Apparel Australia.
Please Note: Refund and Exchange values are subject to re-calculation if purchased within a promotion where terms are no longer met.
** this policy applies to the website only and not to our stockists
For all orders, faults or errors must be detected prior to wash and wear to be returned. If any quality issues in the products arise after they have been worn, you may return the product to us for further inspection (at your cost). We will provide you with a quote to have the product inspected by an external Quality Assurance professional to identify if any issues that have arisen are due to a fault in the product.
If the investigation shows that the product is deemed faulty you will be reimbursed for your postage expense for returning the item, and offered a refund or replacement. If the issues in the product are found to be due to incorrect use, you will be required to cover the cost of the inspection and any additional postage expenses required to return the product to you.