FREE SHIPPING OVER $75 | $15 EXPRESS AU/NZ

Returns Policy

B Free Intimate Apparel

100 DAYS EXCHANGE AND REFUND POLICY

B Free Intimate Apparel aims to provide our customers with an exceptional shopping experience. We understand that on rare occasions shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply contact us on the below details and we will be happy to attend to your needs.

Email: info@bfreeaustralia.com
Call: 1800 341 881 or (03) 9972 8261 (Monday to Friday 9.00am - 5.00pm)

 

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return and replace it within 100 days of receipt.*
We have a wide range of seamless underwear and bras and you can select any item from our website for replacement. We are happy to assist you in selecting the replacement item. For friendly and helpful advice, please contact us by email or phone.

Please note that any returned items must be in original packaging, (with tags/labels attached) and the original receipt. It should also be in original condition; not worn and/or washed for hygienic rules and laws.

 

*Faults or errors must be detected prior to wash and wear to be returned.

If any quality issues in the products arise after they have been worn, you may return the product to us for further inspection (at your cost). We will provide you with a quote to have the product inspected by an external Quality Assurance professional to identify if any issues that have arisen are due to a fault in the product.

If the investigation shows that the product is deemed faulty you will be reimbursed for your postage expense for returning the item, and offered a refund or replacement. If the issues in the product are found to be due to incorrect use, you will be required to cover the cost of the inspection and any additional postage expenses required to return the product to you.

 

Return Procedure

1. Print the original order receipt you have received from us after completing the purchase.
2. Write a note to us stating why you would like to return the product.
3. Pack the items well and place the order receipt and note inside.
4. Send the package to the following address (at your own cost):

B Free Intimate Apparel
421 Riversdale Road
Hawthorn East
VIC   3123

Our customer service team will contact you once we receive your parcel to complete the process

 

Exchange Policy (excluding postage expenses):

Once we receive your return we will email you an exchange credit code to the value of your original order. This credit code can be put towards a new purchase of product. However, the credit cannot be used to put towards shipping which will need to be paid separately at checkout.

We will always do our best to act quick and make sure you are satisfied.

 

Refund Policy (excluding postage expenses):

B Free Intimate Apparel is happy to refund your goods if you are not satisfied with your purchase, and you cannot find a suitable exchange option from our wide range of underwear and shape wear.

A refund will be approved provided the merchandise is in original condition, unworn and proof of purchase is shown. The purchase price of the goods will be refunded excluding postage using the original payment method. When your delivery was free, meaning that B Free Intimate Apparel absorbed the delivery cost, a flat postage rate of $10 will be deducted from your refund. 

The refund will be approved and actioned once the returned merchandise is received by the B Free Intimate Apparel customer service team. Please read the above return procedures and follow the instructions for how to process a returned item.

Refunds may take up to 7 days to appear on your statement under the name of B Free Intimate Apparel Australia.

Please Note: Refund and Exchange values are subject to re-calculation if purchased within a promotion where terms are no longer met.

** this policy applies to the website only and not to our stockists

 

CLICK FOR OUR DELIVERY POLICY

 

Price Adjustment Policy

We are unable to offer price adjustments on any items purchased on the B Free Website. Once an item has been purchased, no price adjustment will be offered should the item be marked-down. We recommend signing up to our mail chimp and liking our Facebook to ensure that you are always updated on our sales and special offers.