B Free Rewards FAQs

General Information

Q: What is the B Free Loyalty Program?
A: The B Free Loyalty Program is our online rewards program where you can earn points on purchases and redeem them for discounts and exclusive offers.

Q: How do I join?
A: Join for free by signing up on our website. You’ll start earning points immediately.

Q: Is there a membership fee?
A: No, membership is completely free.


Earning Points

Q: How do I earn points?
A: Earn points by making online purchases. For every dollar spent, you earn points based on your tier (Gold, Silver, or Bronze).

Q: Are there other ways to earn points?
A: Yes, you can earn points by participating in surveys, referring friends, and engaging with us on social media (once per action). Birthday points are awarded once per year.

Q: Can I earn points on discounted items?
A: Yes, but points are not earned on clearance items or return shipping labels.

Q: How long does it take for points to appear in my account?
A: Points can take up to 48 hours to be awarded after you complete the earning action.


Redeeming Points

Q: How do I redeem my points?
A: Redeem points at checkout on our website. For every 500 points, you get $5 off. You can redeem up to $50 worth of points in one transaction.

Q: What can I redeem my points for?
A: Points can be redeemed for dollars off at checkout and can be used towards the product price of any B Free purchase.

Q: Do points expire?
A: Points expire after 6 months of inactivity.


Account Management

Q: How can I check my points balance?
A: Check your balance by logging into your account on our website. Your balance is also shown at checkout.

Q: Can I transfer my points to someone else?
A: No, points are non-transferable.

Q: What if I notice a discrepancy in my points balance?
A: Contact our customer service team for assistance.



Q: Are there any restrictions on earning or redeeming points?
A: Points are not earned on gift cards, return shipping labels, or clearance items. Points typically can be combined with other offers, but some exclusions may apply.

Q: What if I forget to use my points at the time of purchase?
A: Points cannot be retroactively applied to past purchases. Be sure to redeem your points at checkout.

Q: How do I know about special promotions or bonus point events?
A: Subscribe to our newsletter, follow us on social media, and check our website for announcements. 


Technical Issues

Q: What should I do if I’m having trouble accessing my account?
A: Try resetting your password. If the problem persists, contact customer service.

Q: Why didn’t I receive points for my recent purchase?
A: Points may take up to 48 hours to appear. If they don’t, contact customer service with your purchase details.

Q: What if I encounter an error while redeeming points?
A: Contact our customer service team for assistance.

Need More Help?

Q: How can I contact customer service?
A: For additional questions or concerns, click to message our customer service team. We’re here to help!